What is your return policy?
Code B accepts returns if the items are returned in the original condition (unused, unworn and unaltered) with tags and liners attached. Please note all return requests must be made within 14 days of delivery date.
All returns will be issued with store credit to the value of the items(s).
Our store credit does not expire.
Please note sale items or items purchased with a promotional discount code are only eligible for a store credit or exchange.
Unfortunately, we do not offer refunds for change of mind. This includes instances where a style did not suit you or did not fit how wanted or expected it to.
We believe our products are described and shown accurately on our website. However if you feel there is a fault with your items please contact us immediately at firstname.lastname@example.org.
Please note Code B has the right to refuse a return if the returned item does not meet any of the above conditions. Please take care when trying on your items that you do not damage or mark them in any way including make up, tan and perfume.
To request a return please email email@example.com
How do I return my order?
If you have met the return requirements above and would like to create a return request please email firstname.lastname@example.org.
Are returns free?
Unfortunately the cost of returning your item(s) to the Code B Warehouse is not covered or reimbursed by us. However, we understand that international postage can be costly, so we do not expect express shipping on returns. The returns period applies to the time in which a return request must be submitted.
What if the item I received is damaged or faulty?
We try to ensure all items are of the best possible quality, however if you have any concerns with your order please contact us at email@example.com
What if I want to change or cancel my order?
We process your order as soon as it is placed so unfortunately once it has been submitted online and sent through to the warehouse, we are unable to cancel or change it. Should you no longer want your purchase after placing your order, you will need to submit a return request and send the items back once the order has been received.
Code B cannot be held responsible for the reimbursement of any shipping costs for change of mind purchases or due to the submission of incorrect shipping details when placing your order. Please ensure you check all shipping details carefully before submitting your order.